PokerHero
FAQ

Questions & answers

How PokerHero works, what's covered, and how buying and coaching fit together. Still stuck? The links at the bottom reach a human.

Getting started

A focused poker study tool: you set a strategy from chart packs, drill it in a trainer that grades every decision against solver output, and review where you're leaking EV. Preflop through river, across Spin & Go, Cash and MTT.

Yes. The trainer is free to start, and trial packs let you drill a real strategy before paying for anything.

With a magic link sent to your email, or with Google. There's no password to manage.

No. PokerHero runs in the browser on desktop and mobile. Desktop is best for deep study; mobile is built for quick drills between sessions.

Packs & content

A set of ranges and postflop strategy for a format and stack depth — built by working coaches and schools, not one generic solver dump. You drill against it and can edit every hand, frequency and bet size.

Spin & Go (nitro and regular speed), Cash (6-max and full-ring, 100bb and deep), and MTT (ante structures, short and mid stacks, bubble and final-table ICM).

Yes. Start from a curated pack or from scratch, then adjust anything and save it to a personal library you reuse across formats.

Creators ship updates as solver work and metagame shift. Some updates are free for owners; larger reworks may be released as a paid update, always labelled as such.

Payments & refunds

No. You browse here, but every purchase is completed inside app.pokerhero.gg. Buy buttons take you straight there with your context preserved.

Through PayPal, inside the app. You can pay with a PayPal balance or a linked card.

⚠️ Draft — confirm with the owner. Contact support within 14 days of purchase if a pack isn't what was described; access is revoked and the payment is refunded via PayPal. Packs you've already drilled heavily may be reviewed case by case.

The core model is pay-per-pack. Any recurring option is managed in the app and can be cancelled there at any time.

Mobile access

PokerHero runs in the mobile browser and can be added to your home screen. Everything you drill on mobile syncs with desktop.

No — the trainer needs a connection to grade decisions against solver output and sync your progress.

Coaching & hubs

A coach creates a hub, invites students by link, assigns packs as a curriculum, and sees every student's mistake stats and drill volume in one dashboard. Coach and student use the same app.

⚠️ Draft — confirm with the owner. Creating a hub and inviting students is free; students buy the packs their curriculum uses, or the coach bundles them.

Yes. Use the "Talk to us" link on the For Coaches page and we'll help with bulk onboarding and migrating an existing curriculum.

Account & privacy

Your email, how you use the trainer, and basic device and analytics data. The full detail is in the Privacy Policy.

Yes. Request deletion from your account settings or via support and your personal data is removed, subject to records we're legally required to keep (e.g. payment records).

No.

Still stuck?

Ask us directly

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